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How to buy from us |
Shopping with us is simple, safe & 100% secure.
Secure ordering
All personal details and credit card numbers are protected using 128 bit encryption and stored on a secure server. This ensures complete security and peace of mind. When entering your credit card details you will see a small padlock in the bottom of your browser window.
Using your credit card
At checkout you are transferred to the Protx Secure Payment Page where they accept Mastercard, Visa, Visa Delta, Visa Electron, Visa Purchasing, JCB, Solo and Maestro cards.
Trade enquiries
Click here to visit our trade website for orders over £100.
Delivery
It's free
Delivery from I Want I Want is free on all UK orders over £15! For orders under £10 we charge £3.95. Order before 3pm and we will despatch the very same day. We do rely on 3rd parties for delivery and in over 99% of cases this is done next working day. Unfortunately we can’t be held responsible in any circumstance for the parcel not arriving next day or arriving late.
Where?
We deliver to England, Scotland, Wales, Channel Islands & Northern Ireland – NO EXCEPTIONS! Unbelievably, we occasionally receive orders from customers who try to place orders from countries we do not ship to by placing an address such as Paris, UK. If you are foolish enough to try this we will deduct an administration charge of £4.95 before we refund your credit/debit card. We do not ship to Republic of Ireland or BFPO addresses - Sorry!
Please note that a surcharge is added to your order if ordering from Northern Ireland (£10.00) or the Channel Islands (£15.00) - this is due to the additional costs incurred from our courier for these locations.
Receiving your parcel
When your order is despatched, somebody will be required to be at your home address to sign for the parcel.If you are not at home when delivery is attempted, the courier will leave a card with details on how to contact your local depot.
There is no re-direction service available under any circumstances
If your order is returned to ourselves after a failed delivery, you will be charged an extra postage fee for the return of your order.
Complaints, how can we improve?
We really want to make buying from us a fast and friendly experience and then get your order delivered correctly, quickly and in excellent condition. Unfortunately we sometimes get it wrong. When we do, we welcome your feedback so that we are aware of the problem and can get to work fixing it as soon as possible. If you'd like to talk with us about any area of our business, email us Customer services.
Tracking
Your order can be tracked at any stage by logging in to our website, once the order has been despatched there will be an order tracking number for our carriers, where applicable, so that the order can be tracked on their website.
Postage Problems
We ship by three methods, usually Royal Mail (standard or recorded) and occasionally DPD or Fed Ex. Should you think that your item has taken longer than expected to arrive, we have the following procedure before replacements/refunds are considered.
- Royal Mail (Recorded): We can enter into the process of replacement/refund only after fifteen working days following the date of despatch from our warehouse
- DPD / Fed Ex: We can enter into the process of replacement/refund only after three working days following the date of despatch from our warehouse
Answers to emails
We attempt to answer your emails within 24 hours of receipt (Please remember we don't work Sat/Sun/Bank holidays). However, please try to remember that everyone has hectic periods now and again. Please include your order number if applicable with every email; this allows us to be much more efficient.
Returns Policy
Unwanted goods
If you receive goods from us then decide they are unsuitable we will happily take them back (in good condition & in the original packaging) within 7 days of you having received them. We will refund you any money which you have paid us for that product, with the exception of a £2.95 postage charge. All you pay for is the cost of posting the goods back to us.
The only time we can't refund items are on occasions where the customer was not present at the delivery address and the courier (usually royal mail) has held the goods locally for your collection. In these cases we can't refund goods that you haven't been to collect until the goods are returned to our warehouse. Once the goods have been returned to us by our carrier we will refund your card for the amount paid less the cost to post the items out, this charge is £2.95.
Please email us for a returns code customer services
All returns must be authorised and have a valid Return Number. If an item is received back without a Return Number a £4.95 charge may be applied for the extra administration involved in handling your return.
Faulty goods
If you receive goods in a damaged or unsuitable condition (we're sorry) we will happily replace them within 7 days of you receiving them. Please contact customer services for a Return Number and once the return as been authorised just return them to us in good condition & in the original packaging. Once the item has been processed by our returns team, we shall send a replacement product and refund the cost of the postage back to you.
Please email us for a returns code customer services.
Please note: you will be responsible for all item or items until they reach us, we can’t be held responsible for missing / lost items that you return back to us. For your own protection, we suggest you use a secure delivery method which requires a signature upon delivery such as Royal Mail (Recorded Delivery).
Your Details and Our Privacy Policy
We request that an account is set up. The purpose of this is for order processing and order tracking. All orders that you place can be tracked online to ensure peace of mind. We may occasionally send an e-shot to you; this is an email with selected offers that may be of interest to you. If you do not want to be included in our e-shot please click here to unsubscribe.
We do not pass your details to any other third party companies, ever. Not in a million years.
Website Terms & Conditions
By accessing this website you agree to these terms and conditions. If you do not agree to them, you may not use this website and should leave it immediately. We reserve the right to amend these terms and conditions at any time. Please check the terms and conditions before placing any orders in case these may have been amended.
We always try to ensure that our images, text, descriptions and pricing are correct. Unfortunately from time to time we may get it wrong, if we do (we’re sorry), we reserve the right to amend, remove or suspend any genuine errors from the website. We also reserve the right to amend, refuse or cancel any transaction at any stage of the order process.
'www.iwantiwant.com' is part of 'P & C Distribution Ltd' and is provided solely for your personal use and is not to be used for any other commercial purpose apart from the use that it has been specifically designed for. All information and material featured on it, whether it is image or text, is protected by trademark, copyright or other intellectual property rights. You may download, electronically print or copy any of it for your sole personal use; use of any text or image for commercial/business purposes is strictly forbidden without prior written permission from 'www.iwantiwant.com'.
It is forbidden to send through or to transmit to our website any threatening, obscene, defamatory, harmful, pornographic or distressing material that could or would infringe on the rights of others. Your customer statutory rights are unaffected.
Our postal address
IWantIWant
Glenfield Park Two
Blakewater Road
Blackburn
Lancashire, BB1 5QH
Our email newsletter
You will be automatically signed up to our newsletter which is sent to our members occasionally. This email will contain information relating to your previous buying patterns - e.g. if you have bought an Uglydoll in the past then you may get a specific Uglydoll related email.
From time to time we will may send out an email to our entire membership, this will primarily be to offer discount codes and site specific items such as maintenance etc.
Should you not wish to receive correspondence from us then you can change your newsletter settings within your user account area once you have entered your login information.
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P & C Distribution Ltd t/a I Want I Want , a company limited by guarantee and registered in England and Wales number 06310333. The registered sales office is Glenfield Park Two, Blakewater Road, Blackburn, Lancashire, BB1 5QH www.IWantIWant.com is one of the UK's best known & trusted websites within the UK & Eire. It is the retail arm of the UK's premier Toy & Gift wholesaler / distributor 'The In Thing'
If you are a retailer or re-seller of any description i.e. eBay, Amazon etc you can purchase all of the pocket money toys, crazes, gifts & gadgets listed on this site at wholesale prices on our official distribution site. Click here to view
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100% Secure shopping |
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We use the latest technology (Tech speak - 128-bit encrypted secure server) to ensure ALL your personal details are kept completely safe!
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